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Pega BPM

This web-based training course on Pega BPM functionality, administration and development, is available online to all individuals, institutions, corporates and enterprises in India (New Delhi NCR, Bangalore, Chennai, Kolkatta), US, UK, Canada, Australia, Singapore, United Arab Emirates (UAE), China and South Africa. No matter where you are located, you can enroll for any training with us - because all our training sessions are delivered online by live instructors using interactive, intensive learning methods.

Pega is a software system which provides tools and applications for Customer relationship management and Business process management. The highly advanced and flexible features of these tools in the software provide immense capabilities to BPOs and Customer care centers for understanding user's queries and responses while improving upon the products and services provided by the firm. While CRM acts as a method to engage and manage customer's of the firm and improving prospects to attract more, BPM or business process management acts upon processes which require operations management to help the company enhance and improve the business processes and ensure continuous and enhanced delivery.

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Course Details

This dedicated consultative learning solution of Pega provides high levels of understanding of the BPM concepts and its workflows and the various Pega concepts. The learning solution covers the various guidelines for CSA, CSSA and CPBA. The length and breadth of the tool is covered in detail with instructions of implementing BPM applications, implementation of web applications using Pega, understand and implement UI designs and business logics. The course provides a unique advantage of being L-3 customizable in order to ensure the exact goal delivery of the client. The program will be delivered through a dedicated instructor who is an expert in the field and has immense experience.


Introduction to PRPC

  • User Portals
  • Fields and Data Elements
  • UI and Form Design
  • Process Definition
  • ClassGroup/WorkPool
  • Class Structure and RuleSets
  • Developing a Data Model
  • Process Definition
  • Case Management
  • User Interface
  • Advanced UI
  • Dynamic Layouts
  • Decision Rules
  • In depth explanation on Activities and its methods.
  • Assigning the work
  • Creating Work Group/Work basket
  • Validation
  • Declarative Rules
  • Data Pages
  • Advanced Activities
  • SLA( Service Level Agreements)
  • Integration Connectors
  • Connect to External Data Base Using Connect-SQL
  • Using Dynamic SQL When Connecting to External DB
  • Send a Correspondence (E-mail)
  • Correspondence Fragment
  • Configuring E-mail (Inbound/Outbound)
  • Configuring Web Services (SOAP).
  • Migration/Deployment (Import & Export)
  • Working with Agents
  • Debugging tools
  • Documenting the Application

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