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Cisco Unified Communications Manager

This web-based training course on Cisco Unified Communications Manager functionality, administration and development, is available online to all individuals, institutions, corporates and enterprises in India (New Delhi NCR, Bangalore, Chennai, Kolkatta), US, UK, Canada, Australia, Singapore, United Arab Emirates (UAE), China and South Africa. No matter where you are located, you can enroll for any training with us - because all our training sessions are delivered online by live instructors using interactive, intensive learning methods.

Cisco Unified Communications manager is essentially a communications call platform which can inherently deliver the requisite experiences with the correct endpoints. A number of efficient services are provided with the Cisco Unified Communications Manager such as Session Management, voice, video, messaging, mobility services and web conferencing. Cisco UCM provides reliability, lower cost of ownership, interoperability features, and scalability features.

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Course Details

A number of consultative learning solutions can be provided through this Cisco UCM learning track which provides in-depth knowledge of administration capabilities of Cisco UCM to perform routine and complicated tasks. The participants will gain the abilities to handle addition of users, user preferences, phone installation and other day to day management needs in all the Cisco UCM learning solutions. These training solutions are built and customized as per the requirements of the client and only focus on the end goals as required by the client.


  • Cisco Unified Communications Manager network, service, and features
  • Importance of and configuration of redundancy
  • High availability in the enterprise network
  • User configuration
  • User web interface
  • Basic phone options and the use of BAT
  • Route plan and on-net/off-net calling
  • Various media resources such as conferencing and MOH
  • Basic phone features and use of hunt groups

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