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Business Communication

This web-based training course on Business Communication functionality, administration and development, is available online to all individuals, institutions, corporates and enterprises in India (New Delhi NCR, Bangalore, Chennai, Kolkatta), US, UK, Canada, Australia, Singapore, United Arab Emirates (UAE), China and South Africa. No matter where you are located, you can enroll for any training with us - because all our training sessions are delivered online by live instructors using interactive, intensive learning methods.

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Course Details

This course helps trainees to learn the use of basic and advanced proper writing techniques that today's technology demands. With this training program trainees will learn various barriers and pitfalls of business communication, characteristic of an effective report, layout and design for clarity and impact, how to select and structure the content, how to write effective business letter, persuasive business presentation, various pillars of effective presentations, positive body language and how to use visuals effectively. This training program educates trainees how to handle questions, presentation with written documentation, influencing skills, presentation skills, writing professional agendas and minutes and various sources of information and research techniques. There are no prerequisites for this course. This course is beneficial for both fresher and professionals to enhance their knowledge and learning.


Improving Business Communication and What Makes an Effective Report

  • Understanding Barriers and pitfalls of business communication
  • Explaining Differences between written and spoken communication and their implications
  • Defining Characteristics of an effective report
  • Understanding the reader's needs
  • Explaining Report layout and design for clarity and impact
  • Various Structures - the macrostructure and the microstructure

Readability, Writing Style and the Writing Process

  • Explaining Sentences, paragraphs and readability
  • How to generate ideas – Mind mapping and brain storming
  • Explaining Sources of information and research techniques
  • Understanding selecting and structuring the content - logical sequencing
  • Defining Proofreading, grammar and punctuation
  • The need of Tables, diagrams, figures and graphs

E-mails, Letters and Other Business Writing/What Makes an Effective Presentation

  • How to manage e-mails to be noticed?
  • Writing effective business letters
  • How to write professional agendas and minutes?
  • Explaining instructions and guidelines
  • Characteristics of effective presentations
  • How to prepare a persuasive business presentation?

Presentation Skills

  • Explaining the pillars of effective presentations
  • Setting and meeting objectives
  • How to meet the audience’s needs
  • Structuring the presentation and making a case
  • Explaining Positive body language
  • How to use visuals effectively?

Making a Case & Influencing Skills

  • Choosing words for maximum impact
  • How to handle questions from your audience?
  • Explaining team presentations to convince critics
  • Defining presentations with written documentation
  • How to make a persuasive business case?
  • Various Influencing Skills and getting support

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