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Introduction to Business Process Improvement (BPI)

This web-based training course on Introduction to Business Process Improvement functionality, administration and development, is available online to all individuals, institutions, corporates and enterprises in India (New Delhi NCR, Bangalore, Chennai, Kolkatta), US, UK, Canada, Australia, Singapore, United Arab Emirates (UAE), China and South Africa. No matter where you are located, you can enroll for any training with us - because all our training sessions are delivered online by live instructors using interactive, intensive learning methods.


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Course Details

This course helps trainees to gather, specify and design business process. This course covers Business Process Improvement, Business Process Re-engineering (BPR) and Business Process Management (BPM) concepts as well as practical applications of these concepts. With this training program trainees will learn to map the current business process, implement the BPI model, applying the BPI model to real life process and spotting opportunities for process transformation. This course educates trainees how to separate design issues from business issues, apply quality assurance to each deliverable, to understand what a repository is and why it is important and aligning the business process to realize the organization’s goals. The course is suitable for both the entry-level business analyst as well as for the practicing business analyst, who is seeking a broader perspective and balanced view of their role. There are no prerequisites for this course.


Building the Business Process Improvement (BPI) Framework

    To define BPI (Business Process Improvement)

    • Define Business process improvement (BPI) versus re-engineering
    • Driving innovation with BPI
    • To Benchmark your personal BPI skills

    To uncover BPI challenges

    • Evolution of process improvement
    • Understanding a business process with the Business Process Improvement Framework (BPIF)

Evaluating the Organization

    To analyze the organizational mission and vision

    • Pinpointing influences on the business
    • Five forces
    • What is SWOT?

    To develop a communication plan

    • Explaining the phases of communication
    • To identify key stakeholder's needs

Outlining the Current Process

    To create a Process Inventory

    • Defining different documentation methods
    • To determine Business Rules
    • Applying process prioritization techniques

    To enhance your modeling skills

    • To evaluate modeling techniques and key principles
    • Modeling a cross-functional activity diagram

    To design appropriate measurements

    • Linking business drivers to measurements
    • To identify Key Performance Indicators (KPIs)

Analyzing and Improving the Process

    To relate process measures to business drivers

    • Analyzing process performance
    • To recognize the causes of poor process performance
    • The Time required
    • Quality constraints

    To Leverage problem analysis criteria

    • Technology
    • Explaining Business rules
    • To investigate root cause using problem mapping tools
    • To related root cause analysis to a business process

Modeling the "To-Be" Solution

    To design appropriate success criteria

    • Optimizing vs. enhancing your business process
    • To focus on customer needs
    • To determine the value and uniqueness

    Assessing process performance

    • To drive KPIs from business drivers
    • To develop a KPI dashboard
    • To create an assessment plan for your own process

Managing and Implementing Change

    To maximize stakeholder buy-in

    • How to target key stakeholders?
    • Identifying stakeholder communication styles
    • To differentiate approach based on project phase

    Driving change in organizations

    • To determine barriers to change
    • To identify positive and negative forces for change
    • To develop and apply a force field analysis approach

    To facilitate acceptance in your organization

    • How to determine organizational necessities?
    • Communicating the innovation effectively
    • How to prepare the implementation plan?

Integrating BPI into Organization

    To implementing continuous improvement

    • To recognize the history of continuous improvement
    • Explaining Shadow pyramid
    • What is Total Quality Management (TQM)?
    • To deploy SCARF to empower stakeholders

    To create a Business Process Improvement Center (BPIC)

    • To Leverage the BPIC to support stakeholders, business strategy and knowledge capture
    • To apply the BPI framework using the BPIC
    • To promote a structured approach to BPI

    To focus on feedback and measurement

    • Appraising BPI processes in organizations
    • To prioritize changes using the Ease/Impact matrix
    • To detail the BPI implementation plan

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