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Customer Service

This web-based training course on Customer Service functionality, administration and development, is available online to all individuals, institutions, corporates and enterprises in India (New Delhi NCR, Bangalore, Chennai, Kolkatta), US, UK, Canada, Australia, Singapore, United Arab Emirates (UAE), China and South Africa. No matter where you are located, you can enroll for any training with us - because all our training sessions are delivered online by live instructors using interactive, intensive learning methods.


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Course Details

This course helps trainees to learn the customer needs and customer complaints. This program offers methods and techniques required to deliver exceptional customer service. With this course trainees will learn the value of patience and empathy when dealing with customers, approaches for preventing bad situations from becoming worse, approaches for dealing with difficult customers, disruptions during work and welcoming customers and interacting with them effectively. Furthermore, trainees will learn mobile payment apps, customer loyalty, sending emails, greeting customers, making and closing calls, Three F method, abbreviations used in email and how to deal with angry emails of customers. The training program is beneficial for both fresher and intermediate professionals to enhance their skills. This course has no pre-requisites and can be taken up by one willing to make a career in this field.


Introduction

  • Immediate Response
  • How to take call?
  • Various Technical Specifications

Communication Skills

  • The different ways to communicate
  • Explain various Strong communication skills required
  • Patiently listen to customers

Fast and Efficient Service

  • Explain Mobile Quoting Software
  • Mobile Payments Apps
  • What are Contractor Apps?

Follow up with Customers

  • Explain Customer service
  • To send an email
  • Impression of customers
  • Quality of the work
  • Customer Loyalty

Practical HVAC Customer Service

  • Fix the Thermostat, not the Customer
  • Contain, Qualify & Correct
  • Qualify the Details
  • Greeting Customers
  • How to open a call?
  • Closing Calls

Customer Service Tactics

  • Explain Errors, Absolute Extremes and Imperatives
  • Rushing Customers off the Phone
  • Customer Service Process
  • Explain Three F (Feel, Felt, Found) Method

Virtual Air Conditioning Customer Service

  • Explain Voicemail Etiquette
  • How to Handle an Email?
  • Difference between Email and Telephone
  • Explain Email Conventions
  • Various Email Abbreviations
  • How to deal with Angry Emails?

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